Refund policy
Refund & Return Policy
We want you to be happy with your purchase from Staten Island Fits.
Returns
We accept eligible returns within [30 days] of delivery.
To qualify for a return, items must be:
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Unworn and unused
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Unwashed
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In their original condition
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Free from stains, odors, makeup, pet hair, or other signs of wear
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Returned with original tags and packaging when applicable
Proof of purchase or an order number may be required.
Non-Returnable Items
The following items are generally not eligible for return:
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Final sale or clearance items
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Gift cards
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Customized or personalized products
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Items that have been worn, washed, damaged, or altered
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Undergarments, swimwear, or similar items where returns are restricted for hygiene reasons
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the return is due to an error by [Store Name].
Please allow [5–10 business days] after your refund is processed for the funds to appear, depending on your bank or payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged due to an error on our part.
We recommend using a trackable shipping method for returns.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [Customer Service Email] within [7 days] of delivery.
Please include your order number and photos showing the issue so we can assist you.
Exchanges
We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original item and place a new order.
How to Start a Return
To request a return, contact:
Please include your name, order number, item you wish to return, and reason for the return.
Returns sent without prior approval may not be accepted.